Refund policy

Return & Refund Policy

Last Updated: September 8, 2026

We want you to feel confident shopping with Regulated Einsteins. If something isn't right, here's how returns and refunds work.

Digital Downloads

This section applies to our digital files. The physical-item return, packaging, inspection, and return-shipping requirements elsewhere in this policy do not apply to digital downloads.

If you change your mind

You may request a refund for a paid digital resource within 30 calendar days after its download files are first made available to you. Downloading or opening the files does not, by itself, make you ineligible for this refund.

If you accidentally buy the same resource twice

Contact us if you accidentally purchase the same digital resource more than once or purchase an extra quantity you did not intend. Once we confirm the duplicate, we will refund the amount paid for the accidental duplicate item, including any associated tax. Your intended purchase will remain in place.

If a file is missing, corrupt, or inaccessible

Please contact us if a download link is missing or does not work, a file is corrupt or incorrect, or an accessibility barrier prevents you from using the resource. You do not need to purchase it again to ask for help.

We will review the problem with you and offer a fresh link, corrected file, or another available format that addresses the problem. If we cannot provide a working file or an accessible alternative you can use, we will refund the amount paid for the affected resource, including any associated tax. You can ask us to review a refund request if the suggested steps or alternatives are not workable for you.

Free resources are also eligible for file-access help. Because they have no purchase charge, there is no purchase payment to refund.

How to ask for help or a refund

Email support@regulatedeinsteins.com or call 251-486-8486. Tell us the resource name and briefly describe the issue. For a paid resource, include your order number if available. You may also tell us which device, browser, PDF reader, or assistive technology was involved if that helps explain the problem.

Please do not send your payment-card details, passwords, diagnosis, medical records, or completed worksheets. You do not need to provide proof of a disability to ask for access help. If you cannot find an order number or provide technical details, you can still contact us.

Approved digital refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Your rights

Nothing in this policy limits any return, refund, or repair rights you have under applicable law.

Return Window

You may request a return within 30 calendar days of confirmed delivery.

Return Condition

Eligible items must be unused, unworn, unwashed, and in original condition and packaging, where applicable. We do not charge a restocking fee on eligible returns.

Final Sale / Non-Returnable Items

Items marked FINAL SALE at time of purchase are not eligible for return. Hygiene- and safety-sensitive items become final sale once opened or used, including: chew products, oral-motor products, opened personal-care items, and other intimate-contact sensory products where a return would create a hygiene or safety concern.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery. We review these situations case by case and may make reasonable exceptions outside this window. Nothing in this policy limits any return, refund, or repair rights you have under applicable law.

How to Start a Return

Please contact us before sending anything back:

- Email: support@regulatedeinsteins.com

- Phone: 251-486-8486

We'll confirm whether your item is eligible and privately provide a return address — our return destination may vary by item, so please wait for our confirmation before shipping anything back.

Return Shipping Costs

- Change of mind: if you're returning an item you no longer want or need, return shipping is your responsibility.

- Our error: if the item arrived damaged, defective, or incorrect, we'll provide a prepaid return label or reimburse reasonable, pre-approved return shipping costs.

Exchanges

We don't currently offer direct exchanges. If you'd like a different item, size, color, or a replacement, please complete a return under this policy and place a new order separately.

Refunds

Once we receive and inspect your returned item, approved refunds are issued to your original payment method within 5 business days. Your bank or payment provider may take additional time to post the refund.

Questions